Product Updates & Changelog
New features, updates, and improvements to BotDesk. We ship new features and improvements every week.
Affiliate Program & Referral Improvements
A full-fledged affiliate system with tiered commissions, real-time dashboards, and an enhanced referral program.
DeepSeek-V3 Integration
Native support for DeepSeek-V3, offering high-performance AI responses at a fraction of the cost.
Shopify Order Tracking
Agents can now track orders and check status directly within the chat interface.
Advanced Team Collaboration
Better internal tools with @mentions, private notes, and ticket assignment rules.
CRM 2.0: Unified Contact Profiles
A complete overhaul of our built-in CRM. Manage customer data, tags, and history in one place.
Knowledge Base: Table Parsing
Improved ingestion engine that correctly interprets complex tables in your PDF documents.
WhatsApp Business Templates
Send approved WhatsApp template messages and use interactive list buttons.
Claude Opus 4.5 Integration
Added support for Anthropic's Claude Opus 4.5 for more human-like conversations.
Role-Based Access Control
Granular permissions for your team. Define Admins, Agents, and Viewers.
Google Calendar Actions
Allow the AI to check availability and book meetings directly to your calendar.
Stripe Payment Links
Generate and send secure Stripe payment links directly within conversation flows.
Omnichannel Message Search
Search across WhatsApp, Email, and Webchat history from a single search bar.
WooCommerce Integration
Connect your WooCommerce store to see order details and assist shoppers.
50+ Languages Support
Automatic language detection and translation allows agents to speak any language.
CSV Export for Analytics
Export your conversation data and performance metrics to CSV for external analysis.
Automated CSAT Surveys
Automatically ask for feedback after a conversation is resolved.
HubSpot Two-Way Sync
Sync contacts and tickets bi-directionally between BotDesk and HubSpot.
Notion Knowledge Base Sync
Connect your Notion pages to train your AI agent automatically.
Real-Time Conversation Dashboard
Monitor active chats, agent status, and queue depth in real-time.
Loved By Support Teams
See what our clients have to say about BotDesk. Join thousands of satisfied companies that are automating support and growing faster today.
"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."
"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."
"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."
"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."
Stay Updated With Botdesk
We ship new features and improvements every week. Start using BotDesk today to experience the future of AI support.