Product Roadmap

See what we've built, what we're working on, and where BotDesk is headed. We ship new features and updates every week.

GPT-5 Integration
AI Models
Completed
Q1 2026

GPT-5 Integration

Native support for OpenAI GPT-5 with advanced reasoning capabilities.

Claude Opus 4.5
AI Models
Completed
Q1 2026

Claude Opus 4.5

Anthropic Claude integration for human-like, empathetic conversations.

Gemini 3 Pro
AI Models
Completed
Q1 2026

Gemini 3 Pro

Google Gemini integration with multimodal understanding.

DeepSeek-V3
AI Models
Completed
Q1 2026

DeepSeek-V3

Cost-efficient AI model for high-volume support queries.

WhatsApp Business
Channels
Completed
Q1 2026

WhatsApp Business

Full WhatsApp Business API with templates, quick replies, and interactive messages.

Facebook Messenger
Channels
Completed
Q1 2026

Facebook Messenger

Connect your Facebook Page to handle customer messages automatically.

Instagram DMs
Channels
Completed
Q1 2026

Instagram DMs

Respond to Instagram direct messages from your unified inbox.

Telegram Bot
Channels
Completed
Q1 2026

Telegram Bot

Deploy AI agents as Telegram bots for instant customer support.

Email Channel
Channels
Completed
Q1 2026

Email Channel

Handle support emails with AI-powered auto-responses.

Web Chat Widget
Channels
Completed
Q1 2026

Web Chat Widget

Embeddable chat widget for your website with full customization.

Help Center Pages
Channels
Completed
Q1 2026

Help Center Pages

Self-service knowledge base pages for common questions.

Shopify Integration
Integrations
Completed
Q1 2026

Shopify Integration

Order tracking, product lookup, and customer data sync with Shopify.

WooCommerce
Integrations
Completed
Q1 2026

WooCommerce

Full WooCommerce support for WordPress e-commerce stores.

Stripe Payments
Integrations
Completed
Q1 2026

Stripe Payments

Generate and send payment links directly in conversations.

HubSpot CRM
Integrations
Completed
Q1 2026

HubSpot CRM

Bi-directional sync of contacts and conversations with HubSpot.

Notion Knowledge Base
Integrations
Completed
Q1 2026

Notion Knowledge Base

Train your AI on Notion pages with automatic sync.

Google Calendar
Integrations
Completed
Q1 2026

Google Calendar

AI can check availability and book meetings automatically.

Gmail Integration
Integrations
Completed
Q1 2026

Gmail Integration

Send emails and notifications via your Gmail account.

Slack Notifications
Integrations
Completed
Q1 2026

Slack Notifications

Get real-time notifications and manage conversations in Slack.

Airtable
Integrations
Completed
Q1 2026

Airtable

Log conversations and sync data with Airtable bases.

Google Sheets
Integrations
Completed
Q1 2026

Google Sheets

Export data and create custom reports in Google Sheets.

Google Drive
Integrations
Completed
Q1 2026

Google Drive

Train AI on documents stored in Google Drive.

Meta Product Catalog
Integrations
Completed
Q1 2026

Meta Product Catalog

Sync product catalogs for WhatsApp and Messenger commerce.

Unified Inbox
Platform
Completed
Q1 2026

Unified Inbox

Manage all customer conversations from every channel in one interface.

AI-Powered Responses
Platform
Completed
Q1 2026

AI-Powered Responses

Intelligent AI responses trained on your knowledge base, 24/7.

Flexible Knowledge Base
Platform
Completed
Q1 2026

Flexible Knowledge Base

Train AI with PDFs, websites, Q&A pairs, and text snippets.

Team Collaboration
Platform
Completed
Q1 2026

Team Collaboration

Workspace management, @mentions, internal notes, and assignment rules.

Role-Based Access Control
Platform
Completed
Q1 2026

Role-Based Access Control

Granular permissions with Admin, Agent, and Viewer roles.

50+ Languages Support
Platform
Completed
Q1 2026

50+ Languages Support

Automatic language detection and bi-directional translation.

Built-in CRM
Platform
Completed
Q1 2026

Built-in CRM

Unified contact profiles with activity timeline and custom tags.

Advanced Analytics
Analytics
Completed
Q1 2026

Advanced Analytics

Real-time dashboards with conversation metrics and topic clustering.

CSAT Surveys
Analytics
Completed
Q1 2026

CSAT Surveys

Automated customer satisfaction surveys after conversations.

CSV Export
Analytics
Completed
Q1 2026

CSV Export

Export conversation data and metrics for external analysis.

Real-Time Monitoring
Analytics
Completed
Q1 2026

Real-Time Monitoring

Monitor active chats, agent status, and queue depth live.

REST API
Integrations
In Development

REST API

Public REST API for custom integrations and automation.

Twilio SMS
Channels
Planned

Twilio SMS

Send and receive SMS messages via Twilio integration.

Testimonials

Loved By Support Teams

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"BotDesk is a strong signal of how customer support will evolve. It is an early adopter of the agentic approach, which will become increasingly effective, trusted, and prominent."

24/7
Availability

"This is awesome, thanks for building it! The interface is intuitive and the AI responses are spot on. It's exactly what we needed to scale our support."

"Setting up our AI agent was incredibly simple. No coding needed, live in under one hour. The knowledge base feature explains our complex products perfectly."

200+
Businesses Trust BotDesk

"Our chatbot has been great. Answers questions it knows, delegates to our talent when its stuck, knows how to push clients to the funnel. BotDesk is what we use, 10/10 recommend."

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